Microsoft Teams
One Platform –
Zero Compromises
Use Microsoft Teams as the basis for seamless
customer communication in your service center.
All relevant information directly in Microsoft Teams – for efficient processes.
–Across All Channels
Phone, chat, video: a consistent experience for your customers.
Intelligent routing immediately connects customers to the right contact person.
One Interface
Internal and external communication in one central tool.
Leistungsfähige cCaaS-Lösung
New Dimension with Teams Phone Extensibility
Take your calling processes to the next level with Azure integration and third-party tools directly in Microsoft Teams. As one of the first partners for Teams Phone Extensibility, IP Dynamics offers a powerful CCaaS solution that redefines efficiency and flexibility.
Automatisierung
Smart
customer service with AI support
Integrate powerful AI solutions such as Microsoft Copilot, ChatGPT, and Gemini directly into Microsoft Teams and create new opportunities for your customer service. Automate recurring requests, provide your customers with personalized responses, and make informed decisions based on intelligent analytics.
Live-Dashboards und Echtzeit-Statistiken
Maximum Transparency – in Real-Time
Keep an eye on the performance of your service center at all times. Live dashboards and real-time statistics provide you with detailed insights into service quality and call volume. Comprehensive reports and KPIs allow you to immediately identify potential for optimization and take targeted corrective action – for consistently high service quality and satisfied customers.
Optimize Your
Customer Service
Achieve service excellence that impresses in three ways:
- Increase your efficiency
- Take the pressure off your employees
- Inspire your customers
