Workload Management
Satisfied Employees,
Thrilled Customers
Increase your efficiency, relieve your employees and inspire your customers with your service excellence!
Record Time
One Solution
for Everything
Dynamic Workload combines all communication channels in one central system. Here, all tasks are qualified, prioritized, and distributed in real time. This ensures that all inquiries are processed by a competent employee in a timely manner and that your service level agreements are met.
Skillbasiertes Routing
Always in
Good Hands
Based on your employees' skills, Dynamic Workload determines the right expert for each task. This type of assignment ensures efficient processing with outstanding results.
Case Owner Prinzip
Complex Tasks,
Clear Responsibilities
Thanks to the case owner concept, all multi-stage customer issues are handled by a dedicated contact person who accompanies the entire process from start to finish. Having a personal contact person builds trust with your customers and enables your employees to identify more strongly with their tasks – leading to greater responsibility and higher motivation.
Arbeitsgerechtigkeit
Motivated Team, Strong Results
Ensure that all tasks are distributed fairly. By distributing the workload evenly among your employees, you will increase not only satisfaction but also the performance of the entire team. This will create a sustainable working environment that motivates and retains your employees.
Maximale Transparenz
Always Everything
at a Glance
Dynamic Workload provides complete transparency across the entire workflow – from business process management (BPM) to processing by bots or employees. This gives you full visibility into the current status of all tasks and employees at all times.
Seamless Integration
Thanks to powerful API interfaces, Dynamic Workload adapts flexibly to your existing IT landscape.
Dynamic Workload Live
Discover how you can optimize your customer service with the help of
state-of-the-art technologies and request a no-obligation live demo!
Optimize Your
Customer Service
Achieve service excellence that impresses in three ways:
- Increase your efficiency
- Take the pressure off your employees
- Inspire your customers
