The last step in the Microsoft Teams certification program

With the integration of Microsoft Teams into the contact center, internal and external communication is processed holistically via the communication platform. Chats, video meetings and calls — all channels can be operated seamlessly and conveniently via the Microsoft Teams client.

Integration has various advantages: On the one hand, companies can react more flexibly to new requirements and situations and scale the solution as required. On the other hand, the flexibility gained also gives agents more freedom in choosing where to work and the option to work from home.

Operation is also made easier for agents. Thanks to the holistic communication solution, it is no longer necessary to switch between different software windows. All work steps are mapped in Microsoft Teams.

IP Dynamics has already been able to demonstrate its solution and implement various projects, including for the bicycle brand ROSE Bikes. The company is currently in the last step of Microsoft Teams certification program for the Extend model. With the process completed, the IT company will soon receive official confirmation from Microsoft that the solution meets the Redmond Group's high standards.