“Let's Talk” via voice dialog systems

How do modern voice dialog systems actually work and what are the challenges of automated communication? Lars Dietrichkeit, Head of Business Development at innovaphone AG, talked business about these and other exciting questions in the video podcast “Let's Talk” with Dr. Jürgen Haas from IP Dynamics.

As part of their lively discussion, the two experts outline the current state of the art and show where the journey could take us in the future. Jürgen Haas has a wealth of experience in this area and explains what needs to be considered when implementing AI-controlled dialogue systems in practice. Among other things, he gives an insight into Language portal project, which implemented IP Dynamics for Signal Iduna. For over a year, the modern insurance system has been processing more than 5,000 calls a day. This example shows that the technology, which is still controversial, performs reliably, provided that it is used sensibly and implemented carefully.

The new edition of the video podcast “Let's Talk” is on the innovaphone AG YouTube channel to find.