Microsoft Teams natively integrated

A good year after the outbreak of the corona pandemic, there is no doubt anymore: The Microsoft Teams communication platform has experienced a real boom. Millions of users all over the world make calls, chat and conference on the platform every day. In addition, more and more companies are replacing or supplementing their traditional telephone systems with Microsoft Teams. Now, there's great news for companies that want to use teams in conjunction with their contact center!

The one developed by IP Dynamics Dynamic Agent enables the native integration of contact center technology into the Microsoft Teams communication platform. The special feature is that all calls are processed in the Microsoft cloud. All incoming and outgoing phone calls are therefore carried out within the Microsoft Teams infrastructure. In addition, all important telephone functions of the contact center are available via Microsoft Teams Media Adapter integrated with Microsoft Teams. And of course, during active conversations about Dynamic Agent The availability status in teams is also synchronous.

Thanks Dynamic Agent All employees of a company communicate via the same client. The nice side effect? The integration ensures order at the workplace and a clearly arranged desktop. The number of surfaces on employees' screens that are open at the same time is reduced and so-called stand-alone solutions are a thing of the past. In this way, work processes are facilitated and ensure a noticeable increase in productivity.

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Per Dynamic Agent Can the module also Dynamic View integrate with the Microsoft Teams interface. Here, all important key figures are presented clearly using real-time monitoring and reporting. This makes it easy to evaluate ongoing operations and utilization of the contact center. Comprehensive roles and rights ensure that employees are only shown information that they want and are allowed to see.

In addition Dynamic View Other 3rd party applications can also be seamlessly integrated. For example, CRM systems, AI solutions or tools for conversation analysis and quality assurance. The system can be extended as required.

The native integration of your contact center with Microsoft Teams offers numerous benefits. Are you interested in our Dynamic Agent or do you have a question? We are happy to advise you at any time. Please contact us directly.