Efficient Service Center

Track contacts in real time and distribute them intelligently to your employees - with skill-based routing. Thanks to the consideration of your SLAs and dynamic reprioritization, all tasks are processed on time. And to ensure that your employees can fully focus on their tasks, the single-push process is used.

Omnichannel

Whether telephone, email, WhatsApp or social media: With our solutions, we cover all communication channels and break down the silo structure. The cross-channel bundling of contacts also prevents multiple processing.

Customer Experience

We create positive customer experiences. Thanks to state-of-the-art technology, every request ends up directly with the right contact person and is answered quickly and in a friendly manner. This in turn ensures satisfied customers who are guaranteed to have fond memories of their contact with your company.

OnPrem, Cloud, Hybrid

All IT solutions can be used on-premises, in our cloud or hybrid. And for maximum security, flexibility and availability, we use microservices architecture and modern container technologies.

3rd party integration

Thanks to appropriate interfaces, 3rd party applications and external IT resources can be seamlessly integrated into the service center. Modern cloud and AI services as well as the integration of chatbots, voice portals and complex CRM solutions are also easy to connect. IP Dynamics specializes particularly in the integration of solutions from major manufacturers such as Microsoft, Salesforce and SAP.

Customer support with Microsoft Teams

Whether telephony, video or chat - transform Microsoft Teams into your first-class service center!

Secure and GDPR-compliant

All solutions can be operated 100% GDPR-compliant in our cloud or our German data centers. Together with the high security precautions, we ensure the best possible protection for your data and your project.

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*Mandatory information

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