Thrilled Customers. Satisfied Employees.
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More efficiency in the company
Heterogeneous system landscapes and isolated processes in companies often lead to complex and inefficient processing of tasks and requests. Although different systems cover different aspects of the company and are therefore indispensable, they lose a great deal of efficiency due to their largely autonomous behavior. This is precisely where Dynamic Workload comes in. Our enterprise product suite centralizes all areas in the company and establishes a single company-wide worklist in which all tasks are stored centrally. This results in all kinds of benefits for companies and employees.
This is how it works:
Qualification and distribution in real time
Dynamic Workload evaluates each incoming task in real time and distributes it at the right time to an employee who has the appropriate skills and is available.
Dynamic re-prioritization
If further requests are received, these are weighted against the other tasks in the taskstock and prioritised accordingly. As soon as a suitable employee is available, the task is assigned to them. The taskstock can contain any number of tasks that can be distributed simultaneously - Dynamic Workload specialises in quantity.
Efficient process handling
If possible, each employee is only given one task to work on at a time. In addition, customer concerns can be bundled according to different criteria. As a rule, each employee can complete one task at a time in this way. So no task is left lying around!
All advantages at a glance
Experience live
Learn how to use cutting-edge technologies to optimize your customer service and ask A live demo without obligation on!
Customer support with Microsoft Teams: Native integration of your service center
Telephony, video, chat – transform Microsoft Teams into a superior service center with Dynamic Workload!
Secure and GDPR-compliant
Dynamic Workload can be operated in our cloud or our German data centers in a manner that is 100% GDPR-compliant. Together with our high security precautions, we ensure the best possible protection of your data.
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