Consulting
With Technological
and Strategic Foresight
From the initial analysis to successful implementation, we accompany you on the path to excellent customer service – individually, transparently, and with a clear focus on results.
Consulting
Experts
Solutions
Beratung mit System: Ganzheitlich. Fundiert. Nachhaltig.
Complex changes require clarity, structure, and experience. We accompany you every step of the way, from the initial consultation to the successful rollout and beyond.
01
Initial Demand Definition
Together with you, we define strategic goals, analyze relevant stakeholders, and create the basis for customized consulting.
02
Systematic Process Analysis
We then examine your existing processes, identify bottlenecks, silo structures, and potential for automation, and use this information to derive specific areas for action.
03
Conceptualizing Customized Solutions
Based on the analysis, we develop a customized solution concept with a sound business case assessment and a clear implementation strategy.
04
Technological & Strategic Implementation
Tailored to your requirements, we implement Dynamic Workload, Microsoft Teams, etc. in your company.
05
Introduction of New Software
Once the preparation has been successfully completed, we introduce the new systems and processes in the relevant departments according to an agreed go-live plan.
06
Change Management & Communication
Throughout the entire project, we support you in preparing your company for the change. We do this by focusing on targeted communication strategies, coordination with the works council, and targeted training, coaching, and onboarding measures for your employees.
We provide support for key decisions:
We analyze and design your system landscape:
Change only works when people support it. That's why we provide specific trainings for your teams:
Optimize Your
Customer Service
Achieve service excellence that impresses in three ways:
- Increase your efficiency
- Take the pressure off your employees
- Inspire your customers
