Consulting

With Technological
and Strategic Foresight

From the initial analysis to successful implementation, we accompany you on the path to excellent customer service – individually, transparently, and with a clear focus on results.

Symbol mit vier Pfeilen, die zur Mitte eines abgerundeten Quadrats in Lila-Tönen zeigen.
Abstrakte, gebogene Formen in Rot- und Violettverläufen vor schwarzem Hintergrund.
Holistic
Consulting
Skilled
Experts
Customized
Solutions
Cutting-edge Technologies

Consulting with a System: Holistic. Well-founded. Sustainable.

Complex changes require clarity, structure, and experience. We accompany you every step of the way, from the initial consultation to the successful rollout and beyond.

01

Initial Demand Definition

Together with you, we define strategic goals, analyze relevant stakeholders, and create the basis for customized consulting.

02

Systematic Process Analysis

We then examine your existing processes, identify bottlenecks, silo structures, and potential for automation, and use this information to derive specific areas for action.

03

Conceptualizing Customized Solutions

Based on the analysis, we develop a customized solution concept with a sound business case assessment and a clear implementation strategy.

04

Technological & Strategic Implementation

Tailored to your requirements, we implement Dynamic Workload, Microsoft Teams, etc. in your company.

05

Introduction of New Software

Once the preparation has been successfully completed, we introduce the new systems and processes in the relevant departments according to an agreed go-live plan.

06

Change Management & Communication

Throughout the entire project, we support you in preparing your company for the change. We do this by focusing on targeted communication strategies, coordination with the works council, and targeted training, coaching, and onboarding measures for your employees.

Strategic Consulting

We provide support for key decisions:

Analysis and Optimization of your Customer Service Strategy
Change Communication and Involvement of Leadership
Support for Works Council Votes and Governance Issues
Technological Consulting

We analyze and design your system landscape:

VIT Audit & System Analysis
Process and Interface Evaluation
Selection and Introduction of Tailor-Made Technologies such as Dynamic Workload
Training & Enablement

Change only works when people support it. That's why we provide specific trainings for your teams:

Role-Specific Trainings for Supervisors and Employees
Support during the Go-live Phase
On-the-job Coaching and Transfer Assurance

Contact us!

  • Steigern Sie Ihre Effizienz
  • Entlasten Sie Ihre Mitarbeiter
  • Begeistern Sie Ihre Kunden
Strong trust in our expertise

*Mandatory information

Wir verwenden Ihre Daten nur für die Bearbeitung Ihrer Anfrage. Die Übertragung erfolgt verschlüsselt. Bitte beachten Sie insoweit auch die Datenschutzhinweise.

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