Consulting

With technological and strategic vision
Consulting

It's always great when companies become faster and more efficient thanks to digital solutions. But change management is much more than that: In addition to technological experience, strategic vision is required above all. From inventory and needs analysis to solution concept and rollout, we don't give up a bit on your part. Always in mind: the economic and legal framework conditions.

From A to Z - or beyond

We provide you with holistic advice
Ganzheitliches Consulting

All facets

Excellent advice throughout
Strategische Beratung
Strategic advice
All successful change processes have one thing in common: open communication. That is why we sit down with you, define strategic goals and advise you on implementation — for example when coordinating with the works council so that all formal requirements are met.
Technische Beratung
Technical advice
During a technical audit, our experienced IT consultants take a close look at your business processes. We mercilessly reveal where there are problems and prepare a detailed report for you with constructive suggestions for changes.
Schulungen
trainings
Change doesn't happen overnight: New hardware and software can significantly change the day-to-day work of employees — which often leads to a negative attitude. Our professional training courses speed up the transition so that your employees are immediately ready for use again.

FAQ

Digitalization means change. In companies, this process is usually associated with changes in work processes, workplaces and office infrastructure through the increasing use of digital hardware and software. Digitalization is significantly changing the everyday work of your employees. It is therefore important to also provide communication support for digitization processes. Digitalize companies in order to remain competitive. At the same time, the introduction of modern technologies should make work easier for employees and speed up certain processes. In the working world, individual processes are being optimized and networked as part of digitization. For example, by enabling access to all company data regardless of location and device. Or by automating certain, frequently recurring processes. An important prerequisite for the success of such digitization measures is that employees also understand and be able to handle the newly introduced technologies. While the economic benefits of digitization projects are evaluated as part of a business case analysis, their careful preparation and follow-up is carried out as part of change management.

A change process describes a planned strategic, structural or organizational change in a company that serves to adapt to changing framework conditions. Such changes can affect various areas of a company — depending on which internal and external factors a company's business segment depends on. Due to the dynamism of regular technological innovation spurts, corporate IT is a classic area that is frequently affected by such adjustments. Change processes must be carefully planned and prepared. If, for example, new software is introduced across the company, this cannot be done “overnight.” Rather, it is the task of change management to understand the change process in all its complexity, to make the necessary preparations and to develop and implement a solution concept. For example, when a new IT solution is rolled out, the current situation must first be analysed and an objective formulated. At the same time, care must be taken to ensure that the project receives the necessary acceptance within the company. It is also essential to ensure that any existing organizational or employment regulations are complied with. And last but not least, employees should be professionally trained so that they can work with the new software in the future. Thanks to careful change management, even complex change processes are implemented in a goal-oriented manner and pave the way for your company to a successful future.

In order to understand what a business case analysis is, it must first be clarified what is commonly understood as a business case. A business case presents the expected financial and strategic effects associated with a specific investment for a company. Such an investment could involve, for example, the development of a new product or expansion into new areas of business. The business case makes it possible to assess whether the implementation of the project or project associated with the investment is worthwhile for the company. It thus forms the basis on which a business decision can ideally be made. The business case analysis in turn comprises the work and research that precede the preparation of a business case. The analysis includes a detailed presentation and comparison of all costs, benefits and risks associated with the investment project. In addition, the possible alternatives are weighed up. In order to provide as differentiated a view of the potential project as possible, the business case analysis is based on comprehensive calculations, risk assessments, existing case studies, comparable previous business cases and, ideally, on the assessment of experienced experts in the respective field. As a result, the analysis provides a business case with constructive suggestions for carrying out the project described therein. Since all opportunities and risks have been carefully considered and assessed, the company gains in decision-making certainty. The business decision for or against an investment is made transparent and comprehensible through the business case analysis.

Office work poses special challenges for people with physical disabilities, such as a lack of sense of sight or hearing or motor disabilities. With the help of barrier-free software, all employees of a company should be able to do the same work. This also enables people with physical disabilities to process business transactions or answer calls in a call center. Various standards, such as ISO 9241 for the “ergonomics of human-system interaction,” the “Web Content Accessibility Guidelines (WCAG)” of the World Wide Web Consortium and the “Accessibility Information Technology Regulation (BITV 2.0),” define guidelines and criteria for barrier-free software. Accordingly, the code of software applications must be accessible so that screen readers have access to the information and disabled people can use assistive technologies. In addition, hurdles in the user interface must be avoided. Easy to access, clearly structured user interfaces are highly likely to be barrier-free because they are covered by assistive technologies and can therefore also be used by people with impaired vision, for example. Mixed teams of IT people, developers, specialists and users have proven their worth in software development and programming of business applications. Even in projects with barrier-free software, it makes sense to involve the actual users, restricted and not, in the development process. Disabled users in particular can contribute important ideas based on their everyday experiences.

The purpose of the GDPR is to protect personal data. According to the regulation, this means all information relating to a specific or identifiable natural person. For this reason alone, the GDPR is relevant in the context of IT projects for all companies in which data is processed automatically or stored as part of non-automated processing. For example, the contact center environment in particular is a highly sensitive area in which both the data of their own employees and the data of customers are collected. On the one hand, this applies to connection data and, on the other hand, to communication content. It is documented and stored which employees were in contact with which customers. With a CRM connection, every contact is immediately compared with the customer database. If necessary — for reasons of quality assurance, for example — even the specific content of the conversations or correspondence is saved. This can also include data that is considered particularly worthy of protection. In the case of insurance, for example, a policyholder's sensitive health data could be stored. Violations of the GDPR could result in not only damage to the image but also severe fines. IP Dynamics has many years of experience from many comparable projects and ensures that you also successfully master the legal challenges.

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