Monitoring & Reporting
Clear Insights and
Smart Decisions
Full transparency within the company – for better management, informed decisions, and sustainable service excellence.
Transparency
Making
Service Quality Visible
Whether it's growth, change, or day-to-day business: if you want to lead, you need clarity. Dynamic Workload provides transparency where other systems create complexity – and enables targeted decisions based on in-depth data.
All Channels, One Dashboard, Complete Overview
Whether it's phone calls, chat, email, or traditional mail, Dynamic Workload brings all communication channels together in one central interface. This lets you see at a glance where action is needed and creates a transparent basis for excellent customer service.
All Information in One System
Dynamic Workload integrates seamlessly with existing CRM, ticketing, and collaboration tools such as Microsoft Teams. All relevant data is bundled across systems – for smooth processes and informed decisions from a central source.
Transparent Insight into All Processes
Identify overloads, bottlenecks, or SLA risks in real time. In addition to the current live status, you have access to daily updated and historical data that can be intuitively recorded, analyzed, and compared. For informed decisions based on valid information.
100% Data Protection
Dynamic Workload meets the highest data protection standards and fulfills als requirements of works councils.
Comprehensive Overview from anywhere
Whether in the office, working from home, or on
the go: as a browser-based application,
Dynamic Workload is accessible anytime, anywhere. This way, you are always well informed.
Features at a Glance
rights management
external software
input channels
Seamless Integration
Thanks to powerful API interfaces,
Dynamic Workload adapts flexibly to your existing
IT landscape.
Dynamic Workload Live
Discover how you can optimize your customer service with the help of
state-of-the-art technologies and request a no-obligation live demo!
the future?
Contact us!