Hauni Maschinenbau GmbH, the world's leading provider of technologies as well as technical services and consulting services for the international tobacco industry, needed a new platform for its global communication management at its headquarters in Hamburg. The replacement of the existing system was also necessary because the old ACD application was no longer supported. With the help of the system house IP Dynamics, the Voxtron Communication Center omnichannel solution from Enghouse Interactive was to be set up with an integrated Skype for Business client.

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• The new solution should be fast, reliable and competent support that provide users with central telephone numbers in the event of faults or orders relating to IT topics.
• With the help of the system, should users about known faults in call transfer informs can be.
• It should be a Even distribution of incoming calls be guaranteed to the available employees or agents.
• In addition, communication should be multiple communication channels can be processed.

• IP Dynamics recommended setting up a Voxtron Communication Center. Die Omnichannel solution offers agents at the company's own call center a easy handlingbecause with the Skype for Business client the usual functions are available.
• The implementation of the new system was completely carried out by IP Dynamics taken over. In advance, the system house has as part of a Workshops specified the actual/target status on site and presented how the Voxtron Communication Center works with an appropriate integration solution.
• Die installation of the Communication Center was provided by Hauni virtual servers, basic installation and initial configuration as far as possible remote. The changeover took place without significant downtime.