IP Dynamics and novomind enter into comprehensive partnership

Hamburg, May 10, 2019 - The highly specialized system house IP Dynamics and novomind, one of the European technology leaders in commerce and customer service, agreed on a long-term partnership at the end of April. From now on, the two Hamburg-based IT companies not only want to actively transfer knowledge, but also work together in practice on future projects. In the area of contact center software, they will jointly offer modern omnichannel solutions in the future.

“Even in the initial discussions with novomind, large intersections were revealed,” says Christian Stölken, managing director of IP Dynamics. “In our Contact and Service Center division, the cooperation has a perfect synergy effect. ”

While novomind offers a central communication platform for all channels with its omnichannel software solution novomind iAGENT, which is as powerful as it is flexible, IP Dynamics brings a wealth of experience and expertise, particularly in the area of voice (including VoIP and telecommunications systems). Together, the two owner-managed companies cover all processes and channels that are relevant for a modern contact center. In this way, they can offer their customers innovative and holistic solutions. “IP Dynamics' long-standing project expertise as a system integrator fits perfectly with our omnichannel software offering for modern customer service,” says Sylvia Feja, CMO Sales & Marketing at novomind. “Together, we map the entire customer journey and can implement it even faster and in a more diverse way. ”

Since numerous companies want to move their contact centers to the cloud to save costs and for easy scalability, novomind and IP Dynamics are pursuing a joint strategy for the future. “We want to react to changing customer requirements, develop ourselves further and continue to present up-to-date IT solutions in the future,” explains Christian Stölken. “By partnering with novomind, we are taking a big step forward. ”