Use case: artificial intelligence in customer service

For Swiss insurance company Sympany, the symbiosis of chatbot and sales employee is successful in two ways. On the one hand, it results in increased sales performance and, on the other hand, leads to increased customer satisfaction thanks to an excellent customer experience.

In this webinar, a use case from technology partners Enghouse, Pidas and IP Dynamics is presented. Jörn Skerswetat (PIDAS) and Nicolai Münzmay (IP Dynamics) show how Sympany was able to optimize their font-based customer communication using AI-supported routing to the extent that business transactions are largely automated through contact center software and processed without media breaks. In addition, the new processes also improved the customer experience.

Register for the webinar now and find out first-hand how omnichannel management works in practice and how new channels such as live chat and chatbot can also be used profitably in customer service, sales and marketing.

‍When March 12, 2019, 16:00 - 16:30

‍To register for the webinar: Webinar — Use case from the insurance industry: artificial intelligence in customer service