Efficient omnichannel integration of Microsoft teams

Efficiently integrate Microsoft teams into omnichannel customer service

Skype for Business Online has long played a pioneering role in the area Unified Communications played and revolutionized communication in many companies. On July 31, 2021, Microsoft will discontinue the service for the application and has already successfully launched its successor with Microsoft Teams. Since Teams is integrated directly into Microsoft 365, it is automatically available to many companies. However, the collaboration tool experienced the ultimate kickstart due to the Corona pandemic and the mass relocation of employees around the world to working from home. Suddenly was Microsoft Teams Not only on everyone's lips, but in use on millions of computers all over the world every day.

In addition, the importance of efficient customer service in Contact centers and companies are constantly moving forward — even more so with the digitalization of business and communication processes that has significantly accelerated as a result of Corona. An intelligent connection between customer service and Microsoft teams is not only obvious, but above all in the interest of future-oriented companies and institutions. It is an important success factor for optimising the customer experience. This connection can already be established in the blink of an eye, for example with a Omnichannel customer service platform such as novomind iAGENT and special software modules from IP Dynamics.

IP Dynamics - System Integrator and Microsoft Gold Partner

As an established Microsoft Gold Partner, IP Dynamics GmbH, founded in 2005, has extensive experience and expertise, particularly in the voice sector (including VoIP and UC or TC systems). From consultation, design and implementation to complete installation and operation of the systems, the Hamburg-based company's team of over 100 people offers a complete service.

IP Dynamics also has many years of experience with the integration of Skype for Business into the communication infrastructure of companies. This comprehensive know-how is now also being used by Microsoft Teams. The MS-AllroundTalent is not only a central point of contact for virtual teamwork, but can also be used as an innovative and efficient platform for customer service thanks to the connection to contact centers. From direct access to the back office to use as an integrated telephone system — the powerful, intelligent omnichannel model opens up many options and opportunities.

novomind and IP Dynamics — a strong team

Since 2019, the two Hamburg-based IT companies have been connecting novomind and IP Dynamics a successful strategic partnership. Especially in the area of contact center software, they jointly offer modern omnichannel solutions. Together, the two owner-managed tech experts cover all processes and channels that are relevant for a modern contact center. In this way, they can offer their customers innovative and holistic solutions. Together, novomind and IP Dynamics map the entire customer journey and can implement it quickly and in a multi-faceted way.